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For close to 8 years, I was with the same regional wireless carrier, SunCom. Then about 2 years ago they were bought up by T-Mobile in an effort to make T-Mobile a "national" carrier here in the US.
Over the last 6 months or so there have been rumors of a buyout of T-Mobile by AT&T wireless and also rumors of the FCC putting a stop to that. Even though the German company that owns T-Mobile really wants out of the US market.
I have stayed with them because they have great customer service and their plans and services are less expensive than Verizon Wireless or AT&T. However, I only have access to those services in about 60-70% of the areas I need them.
Long story short, I have come to the realization that T-Mobile is probably not going to improve their services or infrastructure. At least not until someone decides to buy them out or they are broken up into multiple regional providers again.
So with much grimacing and pain and suffering I paid the $200.00 to get out of my contract with T-Mobile and ported my number over to Verizon Wireless.
On the plus side however, I was able to purchase my snazzy new phone (HTC Thunderbolt) online from WirelessMarketPlus (affiliate link) and saved almost $200 compared the price the local Verizon brick-and-mortar store was asking.
Of course now I have to transfer over all of my contacts to my new phone manually unless I can find another way to do so.
But here's the thing, no network is perfect. I understand that. But if I can't rely on my suppliers (in this case T-Mobile) to supply me with what I need (basic wireless phone service) when I need it or in the areas that I need it (like my home office), that supplier needs to be replaced.
Let's face it. If a new prospect / potential client calls you to inquire about your services, and they can't reach you... they may leave a voice mail or they may just call the next company listed in the Google Search results.
But staying with T-Mobile in my mind now equates to staying on AOL dial-up internet service. It's just not smart business.